FAQ

SHIPPING

       DOMESTIC SHIPPING

Due to the handmade nature of RSV products, items can take up to 7-10 business days to ship.  Once completed, your package will be shipped via USPS First Class and should arrive within 3-5 business days. Notification will be sent by email when your package has been shipped.


       INTERNATIONAL SHIPPING

Due to the handmade nature of RSV products, items can take up to 7-10 business days to ship.  Packages are shipped via USPS International First Class* and can take 2 weeks for delivery, but may take up to 3-4 weeks depending on how long a package is held in customs. RSV is unable to track a package, predict how long it may take for the package to arrive, and is not responsible for a package taking longer than the USPS estimated delivery time.


***Please note that international shipments may be subject to import tax upon arrival which the customer is fully responsible for paying. Please be informed of any import taxes for your country before purchase. Rock Salt Vintage is not responsible for items lost, damaged or stolen while in transit.

 

POLICIES:

Returns can be made up to 5 days from date the item was received by customer for a different size or an exchange of another item. If damaged upon arrival, the item may be returned for refund or exchange of another item. Please contact RSV as soon as possible to make arrangements.  Postage is the responsibility of the buyer. 

CARE:

Brass, bronze and sterling silver will oxidize over time to create a lovely aged patina.  To slow the aging of your piece keep away from water and exposure to humidity. When not wearing, store in a dry place free of moisture, such as a sealed plastic bag.  If you prefer to bring a brighter shine back to your piece, simply use a gentle pre-treated jewelry polishing cloth, polishing solution or household products such as gentle dish soap and warm water.  Dry thoroughly.